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Make Your IT Problems Disappear With Our Managed IT Helpdesk Services

Keep your technology and end users productive with our reliable managed IT helpdesk support services.

  • Quality Assurance Program: Benefit from our comprehensive Quality Assurance program, featuring supervisor quality audits, root cause analysis, and robust reporting capabilities to ensure service excellence.
  • Support Center: Improve customer satisfaction scores with our certified support center staff, comprising frontline agents, managers, and directors dedicated to delivering top-tier service.
  • Fully Dedicated Service Desk: Choose a fully dedicated service desk option staffed exclusively for your business needs, providing unparalleled understanding of your environment and seamless support.
  • Regulatory Compliance and Bilingual Support: Stay compliant with regulatory requirements and receive bilingual support for all your IT needs, ensuring seamless communication and adherence to standards.
  • Skilled Agents and Offshoring Options: Keep critical IT services and projects running smoothly with skilled agents and offshoring options, ensuring projects stay on track and within budget.
  • Expert IT Helpdesk Support: Keep your IT helpdesk solutions performing at peak efficiency with our expert guidance and support, tailored to meet your specific requirements.

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    Our Managed IT Helpdesk Services In A Glance
    Reduce in-house stress, keep end users happy, and resolve IT issues faster with Genx's managed IT help desk support services.
    Device & Hardware
    Our 24/7 IT help desk fully supports laptops, workstations, and more, freeing you to focus on growing
    your business.
    24/7/365 Remote
    Regardless of the hour or issue at hand, our 24/7 IT help desk services are available to support your business, employees, and clients needs.
    Software Support
    Keep your software solutions and processes up-to-date and in peak condition with our 24/7 managed IT helpdesk support services.

    Full-Scale Reporting
    Remain up to speed on IT issues and measure your user experience through our in-depth reporting dashboard and 24/7 IT help desk service management.

    Customizable Support
    As a tool agnostic provider, our IT help desk services provide ticket management and ticket routing using your tools or ours and customizing the user experience to your evolving IT needs.
    Microsoft 365 Support
    Migrate, support, and maintain your Microsoft 365 apps and custom upgrades with our 24/7 IT help desk services.

    Infrastructure Alignment
    Ensure ongoing alignment between your infrastructure, business needs, and goals with our managed IT help desk services.

    Business Process Support
    Ramp up your efficiency and productivity business-wide while increasing customer satisfaction with our 24/7 IT help desk support services
    // See What’s we offers

    Experience the Benefits of Our Managed Cloud Services

    With expertise in managed cloud solutions, as a leading provider in Dubai and the UAE, we offer the strategic insight necessary to craft structured implementation strategies across both public and private cloud environments.

    Our proficient team utilizes cutting-edge cloud assessment tools to meticulously manage every facet of your cloud strategy:

    1. Tailored Cloud Assessment: We analyze your system comprehensively to discern your day-to-day computing requirements, ensuring alignment with your enterprise objectives.

    2. Optimal Cloud Deployment: Whether public, private, or hybrid cloud operations suit your organization best, we determine the most suitable approach and deploy your cloud using our time-tested methodology.

    3. Data and Application Evaluation: We conduct a thorough assessment of all your data, storage, and applications to ascertain their suitability for cloud-based, on-premise, or hybrid deployment. Our collaborative approach ensures a seamless transition to your new cloud environment, tailored specifically for projects in Dubai and the UAE.

    By entrusting us with your managed cloud solutions, you gain access to unparalleled expertise and a commitment to delivering results that align with your business goals in the vibrant landscapes of Dubai and the UAE.

    Implementation is a crucial phase where we collaborate with you to ensure the integrity of your cloud computing environment in Dubai and the UAE. This includes assessing Tier 1 recommendations and Tier 2 business applications.

    Our comprehensive assessment provides a roadmap for implementation, detailing each asset requiring migration to the cloud. Depending on your objectives, our team will oversee the cloud assessment, initial build, migration process, and provide custom cloud solutions tailored to enhance the management of your IT environment.

    Rest assured, our dedicated team is committed to delivering a seamless implementation experience, optimized to meet your specific needs in the dynamic business landscape of Dubai and the UAE.

    For seamless cloud migration in Dubai and the UAE, our team of expert cloud specialists is at your service.

    With extensive expertise in Microsoft Azure, IBM Bluemix, and Amazon Web Services, our cloud-managed service providers meticulously assess your IT infrastructure. We tailor the computing solution that best aligns with your network operations.

    Subsequently, we outline the precise migration steps required to transfer all critical applications and servers to the cloud. Trust us to navigate your cloud migration journey efficiently, ensuring minimal disruption and maximum efficiency for your business in Dubai and the UAE.

    At GenX, we don't just provide managed cloud services; we actively engage in your cloud infrastructure planning process. From hardware procurement to server assessment and system design, we play a pivotal role in shaping your cloud environment.

    Whether you're establishing your own cloud architecture or transitioning through a software-as-a-service model, our team is here to support you at every stage of the process. Trust us to manage your infrastructure diligently, ensuring a smooth and efficient journey towards your cloud goals.

    GenX's cloud disaster recovery solution employs cutting-edge techniques such as incremental backups and cloud replication to safeguard all critical data points, ensuring they are duplicated, securely stored, and readily accessible when needed.

    As a leading managed cloud service provider, GenX is dedicated to guiding you through every phase of your disaster recovery plan. From initial discovery to design, plan development, validation, deployment, and ongoing support, we ensure seamless integration of cloud technology into your disaster recovery strategy.

    For companies preferring on-premise systems, GenX offers on-premise backup solutions that require no implementation effort. These solutions provide added security by enabling you to store critical data securely on local servers. In the event of any disruptions, on-premise backups swiftly restore your vital systems and data.

    Local backups serve as an effective alternative to managed cloud replication for business continuity. However, many companies opt for a combination of both to achieve the highest level of business security. Trust GenX to tailor a disaster recovery solution that meets your specific needs, ensuring unparalleled protection for your enterprise in Dubai and the UAE.

    Cloud Assessment and Strategic Planning

    Our process kicks off with a thorough assessment of your existing IT infrastructure. This crucial step allows us to gain deeper insights into your business environment and determine the optimal approach for integrating managed cloud services into your organization.

    During this assessment, we meticulously examine various elements within your infrastructure, including:

    1. Cloud-Based Services: We identify any existing cloud-based services within your setup, assessing their performance and compatibility with our managed cloud solutions.

    2. On-Premise Solutions: We evaluate your on-premise solutions to understand their capabilities and determine how they can be seamlessly integrated with our managed cloud services.

    3. Hybrid Servers: We pinpoint any hybrid server configurations you may have, analyzing their functionality and potential for optimization within our managed cloud environment.

    By comprehensively assessing these components, we can unlock the full spectrum of benefits that our managed cloud solutions offer for your organization’s unique requirements. Trust us to streamline your transition to the cloud, ensuring enhanced performance, scalability, and efficiency for your business in Dubai and the UAE.

    Cloud Migration And Implementation

    Whether your organization requires a full or partial cloud migration, our expertise as a premier cloud service provider ensures the realization of your solution.

    Specializing in migrating critical applications, storage, and both physical and virtual servers, we bring the transformative benefits of the cloud to your organization.

    Our dedicated team manages every facet of your cloud migration journey, from initial builds to custom solutions, and the seamless transfer of your data.

    Regardless of whether you utilize a public, private, or hybrid cloud environment, rest assured that your infrastructure will be fully managed and optimized. Additionally, we offer assistance in developing a roadmap for implementing a multi-cloud strategy, further enhancing the flexibility and resilience of your IT infrastructure. Trust us to navigate your cloud migration journey, empowering your organization to thrive in the dynamic business landscape of Dubai and the UAE.

    // FAQ

    Read Most
    Frequent Questions

    How can my business benefit from managed cloud services?

    With our managed cloud services, you receive comprehensive end-to-end support for your cloud-based environment.

    We handle the management of your cloud infrastructure, providing the flexibility of a-la-carte pricing options and service customization. This means you only pay for the specific services you require, ensuring optimal cost-effectiveness and resource utilization for your organization.

    How can your managed cloud services help reduce costs?

    With GenX, you can customize your package to align precisely with your business's unique needs, ensuring you're not paying for unnecessary services.

    Our managed cloud services grant you access to high-level expertise, eliminating the need for costly in-house IT staff.

    Moreover, our 'One Invoice, One Vendor' approach simplifies your IT budgeting process, providing convenience and transparency.

    How do your managed cloud Services help with business continuity and disaster recovery?

    With GenX, you can customize your package to align precisely with your business's unique needs, ensuring you're not paying for unnecessary services.

    Our managed cloud services grant you access to high-level expertise, eliminating the need for costly in-house IT staff.

    Moreover, our 'One Invoice, One Vendor' approach simplifies your IT budgeting process, providing convenience and transparency.

    How do you ensure quality in your managed cloud services?

    GenX is dedicated to delivering the highest quality service, with guaranteed service levels clearly outlined in our contracts.

    Our commitment to excellence is evident in our consistently high Customer Satisfaction Rating, which stands at 97%. This demonstrates our unwavering dedication to providing top-notch service to our valued clients.

    With multiple tiers of dedicated executive and account support, we leave no detail overlooked, ensuring a seamless and satisfying experience for all our customers.