After Hours IT Support

Get IT support for nights, weekends, and holidays

We handle IT support for your end users in non-peak times so your staff doesn’t come to work with many unresolved issues.

Why choose GenX for after-hours IT support?

Enhanced Efficiency: GenX extends supplemental support, serving as an extension of your internal helpdesk, streamlining issue resolution processes for increased efficiency.
Rapid Response: Enjoy swift issue resolution with our streamlined ticket escalation and on-site support dispatch for high-priority concerns.
Global Coverage: Benefit from failover safe service delivery centers in the India, KSA, and UAE, equipped with bilingual agents to ensure seamless support across multiple locations.
Flexibility in Tool Choice: Opt for your preferred ITSM tool or leverage ours for hassle-free setup, providing flexibility in managing your support operations.
Consistent Support Experience: Ensure a uniform support experience for end users through our established procedures and methodologies, bolstering customer satisfaction.
Resource Optimization: Alleviate the burden on internal resources with Level 1 support from our team, freeing up valuable manpower for strategic initiatives and core business functions.

// After Hours IT Support

See What’s Included In Our After Hours IT Support Offering

Remote IT Support
Multi-Device Support
Network Support
Service and Helpdesk

Remote IT Support:

In the evolving landscape of hybrid work environments, having robust processes for delivering remote IT support to end users, regardless of their location, is essential. This becomes particularly crucial outside regular business hours when in-house IT resources may not be accessible.

GenX offers comprehensive remote IT support services tailored for businesses in Dubai and the UAE, addressing various issues 100% remotely. These include:

Accessing specific desktops, laptops, or servers.
Managing files on computers or servers.
Investigating connectivity issues.
Performing software upgrades or installations.
Running diagnostic and maintenance programs.

With GenX's remote IT support solutions, businesses can ensure uninterrupted productivity and seamless operations, even in a distributed work environment.

Multi-Device Support:

In addition to serving businesses in Dubai and the UAE, our skilled team is well-equipped to swiftly address any technical issue, be it related to hardware or software, facilitating a prompt return to productivity.

Our after-hours IT support services encompass a wide range of software needs, including:

Microsoft 365
Cloud solutions
Education application support

Furthermore, our comprehensive hardware support extends to various equipment types, covering:

Printers
Mobile devices
Desktops
Laptops
Servers

With our tailored IT support solutions, organizations beyond Dubai and the UAE can rely on seamless assistance for their diverse technical requirements, ensuring uninterrupted operations and heightened efficiency.

Network Support:

GenX's IT service desk services offer effective solutions to tackle connectivity issues, ensuring minimal downtime and disruptions for your network, even beyond regular business hours.

With our managed IT services, you can stay connected with comprehensive offerings, including:

Network maintenance
Server support
Network segmentation
Disaster recovery and backup
Connectivity and wireless solutions

Additionally, we provide assistance in setting up and monitoring network devices like routers, switches, and firewalls, empowering businesses across various regions to maintain seamless connectivity and productivity.

Service and Helpdesk:

For comprehensive IT support beyond office hours, our after-hours service and helpdesk are readily available to cater to all your business needs.

Our offerings include technical and/or business process support, ensuring seamless operation during after-hours, weekends, and holidays.

In the event that our remote team is unable to resolve the issue, rest assured that onsite IT support can be arranged anywhere in UAE and GCC within 24 hours, providing timely assistance to keep your operations running smoothly.

Multiple Packages to Fit Your Needs or Budget

As your business expands and requires scalable IT support solutions, GenX provides a range of customizable IT support helpdesk packages tailored to meet your needs while adhering to your budgetary constraints.

Guaranteed IT Services for Your Business

At GenX, we pride ourselves on providing unparalleled service to our clients. That’s why all of our service contracts come with a robust Service Level Agreement (SLA), meticulously outlining expected response and resolution times, along with crucial metrics tailored to your business needs. These metrics include speed to answer, resolution rate, and more, ensuring transparency and accountability throughout our partnership. With our SLA in place, you can rest assured that our service will consistently meet and exceed your expectations, backed by a documented guarantee of quality and reliability.